A few days ago I blogged about the delays people are experiencing in getting their accounts verified for account and tax information requests issued by Linden Lab. However new information has came to light which suggests that it’s not just an issue for account and tax information requests, it seems that the broader issue is that off payout requests full stop.
The tax and account information requests are often tied to payout requests, so this explains why there are delays there. The information was relayed to me via Pete Linden in a comment on my earlier blog post :
Due to a significant volume of payout request in recent weeks, payout requests may take longer to process than expected. We apologize for the delay, and we are working hard on clearing the backlog and process requests as quickly as possible. In the meantime, we advise residents to please address any specific questions through their Support cases. We appreciate the cooperation and patience from all residents, and hope to have payout request processing times back to normal soon.
I’m not sure why there is a significant volume of payout requests in recent weeks, some people have suggested it is related to the new skill gaming policy and there will be people who are putting payment information on file in order to engage with skill gaming regions.
Whatever the root cause of the issue is, it is leading to delays and Linden Lab are of course fully aware of this and working to return matters to a normal status. In the SLUniverse thread on the subject residents who had verified earlier in the year stated that they had been dealt with swiftly when submitting such requests, one resident stated :
Wow. Something must be going on down there, because when they asked me for my stuff at the beginning of the year, so help me, it was 90 minutes. In, out, done. I was back rolling on my cashouts in an hour and a half.
I have to say that 90 minutes turnaround is bloody impressive, I’d expect the process to take a few days. However that was 90 minutes to verify the status of a resident, cash outs still take around five days in general. I know this still irks some people but it’s far better than three to four weeks.
Hopefully everything will be back on track in the near future and normal service will be resumed.
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