Linden Lab have been quick to apologise for the recent email blip that saw reminders for premium renewals sent to people, with dates in the past. I received the following apology via email last night:
“Dear Ciaran
Our sincere apologies. You recently received an email from us in error. The message subject was “Second Life Renewal Reminder,” and it stated that your account would be charged for the cost of a renewal of a Premium Membership, and on a date that is in the past. Please disregard that email. We will not be charging your account for the stated fees.
Again, please disregard our previous message and accept our apologies for any confusion. If you have additional questions, please contact support.
Best Wishes,
Linden Lab and the Second Life Team”
Linden Lab have responded swiftly throughout this, they were quick to get an update to the status page and quick to send out the apologetic emails. Linden Lab have acted very professionally here and yes ideally the mistake wouldn’t have happened in the first place, but mistakes do happen and Linden Lab have quickly set the record straight.
Now we can move on to more exciting things ….. hopefully!