Sometimes if you blink, you miss it. Now you could be forgiven for missing the precise date that Linden Lab decided to remove their gag and start talking but they are most certainly engaging with their community in a far more encouraging fashion these days. The return of the Jira to a meaningful communication platform was an early right step for the new regime. However things have progressed since then and seem to be accelerating.
Back in June CEO Ebbe Altberg (AKA Ebbe Linden) popped into the third party developers meeting inworld and mentioned that Linden Lab were building a new virtual world. The conversation went from there, to Twitter, to SLUniverse, to the official Second Life forums, Second Life bloggers and outside publications such as Gamasutra. The conversations continued, morphed, more inworld discussions were held, emails were sent. Ebbe, Oz Linden, Gray Of The Lab from San Francisco were all out and about talking.
There was anger, excitement, despair, hope and plenty of words. The thing was that this simple step of communicating had opened a much wider discussion. However this was all well and good on matters that Linden Lab wanted to talk about, but how do Linden Lab shape up when the conversation is a tad more uncomfortable? Well we have a recent example, the recent Marketplace word filter faux pas, which I blogged about. Stepping up to the plate this time was Community Linden, who commented on my post :
Hello,
I thought this would be some helpful information regarding the Marketplace listing issue you mention. This is a known issue that is being looking into.
There is a jira filed that can be seen here: https://jira.secondlife.com/browse/BUG-6608
A grid status blog here: http://status.secondlifegrid.net/2014/07/07/post2308/
And updates can be followed on the main grid status blog here: http://status.secondlifegrid.netThe grid status blog will update once the unscheduled maintenance is completed.
Thank you and best regards.
However this brings up that old chestnut of Linden Lab communicating in the wrong channels, twitter, blogs, emails. However in this case Linden Lab – Community Manager was also busy on the official Second Life forums, he/she popped into more than one post to share the information. This of course led to a vibrant Jira discussion as more people were made aware of that channel. Ultimately people like to just hear things are fixed. However Community Linden and his cohort/ alter ego Linden Lab – Community Manager were willing to inform people on where to look for progress, where to follow the Jira report. People may not have been happy, but they could hardly accuse Linden Lab of pretending the issue didn’t exist.
Continue reading “Linden Lab’s Welcome Return To The Field Of Communication”