Sometimes it’s easy to be critical of Linden Lab, sometimes they make it absurdly easy. The impression one gets at times is that Linden Lab remains a company where the left hand doesn’t know what the right hand is doing. There are other times when you think “WTF are they thinking of“. This was my reaction when I saw a couple of posts on different forums regarding an automated reply people have received when submitting support tickets on Marketplace issues:
“Thank you for contacting Linden lab Support. I’m sorry, but as of March 21, 2012, Linden Lab no longer supports the Magic Box application.”
Now let’s get something straight here, this should never have happened. I’ve already said that I feel the migration deadline was a mistake, but deciding not to support a product that is still in use, hasn’t passed the migration date and will still have support concerns, is no way of about going things, even worse, this was never officially announced. Fortunately someone at Linden Lab seems to have spotted this mistake and it has been confirmed that magic boxes are still being supported.