Jira – Page 2 – Ciaran Laval

February 24, 2013February 24, 2013

Enough With The Jira

Jira WEB-467 : Cannot search sim in maps.secondlife.com, I have this issue, I can confirm I have this issue, I can even add extra comments suggesting it’s a landing point height issue and ask other reporters whether their landing point is above 700 metres ….. well no I can’t add that information, no I can’t comment, no I can’t add a bloody thing.

Enough with this, if this is how Linden Lab want to play it, more power to their elbow, I’m through with it. I’ve had enough with this lack of co-operation with Linden Lab, it’s tiresome, frustrating and not good for my blood pressure and I’ve certainly had enough of trying to get Linden Lab to see sense over this, good luck with their useless, nerfed, ineffective, bug reporting procedure.

February 15, 2013

Will No One Rid Us Of This Troublesome Jira?

Gadget Portal started a thread in the official forums: New Jira System – Not Fixing Problems. In the post Gadget highlights the problem of not being able to comment on an existing Jira, an old one relating to group chat. As Gadget couldn’t comment, he raised a new Jira on the same issue, which was then closed as it’s a duplicate of the older issue, on which he can’t comment!

I’m sorry, I’m going to have to be blunt here, but this is yet another example of why the new Jira is a steaming pile of cack. Within the comments in that forum thread, besides me pointing out the new Jira is a pile of cack, we see posts from others who are so unimpressed with the new Jira that they are reluctant to report bugs. Let’s look at that again, people are so unhappy with how the new Jira works, they are reluctant to report the damn bugs. This is not a surprise because I had an issue today that sent my blood pressure rising merely at the thought I’d have to engage with this awful Jira system, fortunately I was able to sort the issue without having to go through the pain and agony of the Jira.

Is this really want Linden Lab want? A bug reporting system that people are reluctant to use despite being fully aware of how to use said system? I’m not going to pretend that the old Jira system was great, because it wasn’t. The new Jira system has one big advantage over the old one, it’s far easier to report a bug now because they’ve taken away lots of options on which category to file a bug under. However, the disadvantages are massive. Reporters are no longer informed when an issue is resolved being a massive disadvantage.

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February 7, 2013

Is Niran Really Going To Call It A Day On His Viewer?

I’ve never used Niran’s viewer, I can remember looking at it before and realising my PC didn’t really meet the recommended specs. I’ve read good things about it and I hear it’s good for photography and Machinima, hence why it’s a viewer that performs on a higher spec kit, some of the screenshots I’ve seen are beautiful, although it should be noted that beautiful screenshots can be achieved on other viewers too.

There’s nothing wrong with a viewer aimed at higher specs, the same as there’s nothing wrong with a viewer aimed at lower specs, indeed this is part ofthe beauty of third party viewer development. The current recommended specs for Niran’s viewer are:

CPU: Quad Core (3.000 mhz upwards)

GPU: NVidia Geforce GTX 460 and higher

RAM: 6GB

OS: Windows 7 64bit Edition

However it seems that Niran is thinking of jacking it all in because of an issue related to a Jira post by the looks of it. Niran’s post: How to effectively destroy Niran and the linked Jira Open-162 tell a tale of woe of someone who went to a lot of time and effort to analyse, report and propose fixes for an issue, only to be shrugged off in a very blunt manner.

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February 7, 2013

Marketplace Unveils New Email Preferences

CommerceTeam Linden has revealed in a forum post that new email preferences are available on The Second Life Marketplace, some long overdue ones relating to reviews being posted included, but other positive changes have been unveiled too. There’s also evidence that you shouldn’t stop believing in the Jira because issues dating back to 2010, indeed one almost to the day in 2010 have been addressed. The Jira sucks quite a lot more these days, but if your blood pressure can take it, keep filing those Jiras. Quite frankly after a day like I’ve had at work, my blood pressure really isn’t taking well to the new Jira, so it’s best that I take deep breaths and stay away from it.

CommerceTeam Linden is a Linden of few words, but does provide a link to the right place to get the skinny on the lowdown, namely, the release notes. The new changes include:

An email to the recipient when a redelivery of an item they should have received occurs.
An email to the merchant when a redelivery of an item in their store occurs.
An email of any change to revenue distributions on a listing are made: addition and removal.
An email to the recipient of a revenue distribution when a sale occurs.
An email when an item is unlisted or blocked as a result of a flag.
An email when a review is added, removed, commented on or flagged and removed (all to the merchant).

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January 27, 2013

Jira Requires Some Changes

I’ve just reluctantly filed a Jira issue on something fairly trivial, but something that’s not working correctly for me. I say reluctantly because I still find the changes to the Jira in September, extremely disappointing. I actually pondered whether to both filing a report because the whole process is now so disappointing. The only real improvement I see is that it’s now easier to report an issue because they’re mostly filed under the Bug report project but beyond that, it’s an unsatisfactory experience.

One area where it is partcularly disappointing is that you no longer even get feedback on your report that the issue has been fixed, to quote the September blog post:

“Once a Bug reaches the “Accepted” or “Closed” status, it will not be updated. You can watch the Release Notes to see when and if a fix has been released for your issue.”

I’m sorry, but that’s a really poor approach to something which is a two way street, people take time out to report an issue, they should certainly be alerted that a fix has been released from their initial report, to not do so is really poor form and is one of the issues that caused me to ponder whether or not I should bother reporting the current issue I’ve observed.

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