Linden Lab – Page 158

February 13, 2013

Linden Lab Create Valentine’s Gift Mystery

Linden Lab have, via a blog post and emails, promised people who login by 7.30 PT today, a Valentine’s gift, although what it is they aren’t revealing and if I knew I wouldn’t spoil the surprise. The blog post: A Valentine’s Gift For You From Linden Lab, is short on clues.

The email is pretty much a copy of the blog post, minus the funky picture, well it does have the addition of a foreign language version:

Um presente de Valentine’s Day para você – da Linden Labs

No Second Life, Valentine’s Day é um dia importante. E o Second Life é o lugar perfeito para curtir esse dia – para procurar um presente especial no Marketplace, ou um lugar romântico para você e sua pessoa querida explorarem juntos, ou simplesmente para festejar com amigos no in-world, .

Para você se divertir ainda mais no Second Life neste Valentine’s Day, temos uma presente surpresa para você. Contas existentes, para se qualificar para ganhá-lo, você precisa fazer login no site nas próximas 24 horas, portanto, não perca mais tempo!

Qual é a surpresa? Bem, se lhe contarmos não será mais surpresa – faça login dentro de 24 horas para descobrir.

Esperamos que você curta esse presente especial e lhe desejamos um ótimo Valentine’s Day!

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February 12, 2013

The Protest Gnomes Multiply During No Credit Protest

So I arrive at my sim and pop in to The Dwarf Inn to check on my Dwarfins, but down a side alley to the tavern I find more protest Gnomes have appeared and it appears they aren’t happy …. with me!

“Oi, you’ve been using our brothers in your blog posts, with no credit to JubJub” said one.

“You can’t just use us like that” said another.

“JubJub brings us to life and you don’t mention that some of us come with lanterns”

“Or scripted versions that people can edit the signs of”

“That too, so it’s about time you mentioned JubJub Forder’s house of fun in the sim of VoronezhIrkutsk”

“Reasonable prices, some of us are even free!”

“And don’t think those Dwarfins in the tavern will protect you from us”

“No, they’re too busy drinking mead and breeding”

They seemed to find this most amusing and shook placards at me!

“Oh and don’t forget to go and check out Hex’s post at SLUniverse”

“Oh yes” laughed a Gnome “Governor Linden Agrees: The Tier is too damn high“.

At this they cackled manically and then seemed to lose interest in me!

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February 11, 2013

The Incomplete Pathfinding Cookbook

Hidden away on the Second Life Wiki, well not hidden very well, you’ll find the pathfinding cookbook. Described as a ready made solutions for some critters, it has some interesting concepts, it’s also incomplete or written with invisible ink.

In terms of interesting concepts we have such potential solutions as:

Sentient Treasure Chest

Treasure chest with legs. Sleeps, but runs and hides if anyone approaches.

Which makes me wonder if a wizard called Rincewind is having some input over at Linden Lab! There are sections for dogs, cats, rats, snakes, vultures which all sound like feasible critters people may want to engage with and then we get:

Hopping Scarecrow

Wanders about hopping and approaches random people, lingers and moves on.

Hmmmm!

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February 9, 2013February 9, 2013

My Alt Provides Awful Support – Why You Shouldn’t Ignore Offline IM’s Of “Hi”

As I mentioned in my last post, in my day job, I work in support. One of the tricks with support is to get people to tell you what the problem is. Many people will tell you “It’s not working” which leads to me asking “What’s not working?” to which I receive a reply of “It just doesn’t work” …. this can get tiresome but the longer you work in support, the more you realise that you need to be patient with people and encourage them to inform you of the problem.

I logged in with one of my alts today for the first time in about a fortnight. I do get offline IM’s, so if there were any support issues with any products from my alt, I’d have seen them, right? No wrong, there was a support issue, I didn’t respond to it, I did get it as an offline IM, the problem was that the person didn’t tell me what the problem was, the offline IM read “Yo”. The person who had sent the “Yo” message had tried to purchase an item, twice, but had not received the item. I didn’t know this at the time, because it wasn’t explained to me, but I should have replied to the message to see why they were contacting me.

Now I get a lot of offline IM’s and I’ve got into a bad habit, I’m in the habit of ignoring “hi” and “Yo” . What this incident has taught me is, that like my day job, I need to respond to vague reports and respond to them. On Ciaran I ask people to send me a notecard because in my experience, when someone fills in a notecard they tell you what the issue is, however I don’t have these messages on my alts, but even on Ciaran I receive IM’s of “Hi” and “Yo”.

The thing is if you’re a merchant or landlord, you are in the customer support game and you should be prepared for people to contact you who aren’t providing you with enough information to deal with their problem.

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February 9, 2013

Reed Linden Is Mister Fantastic

Second Life is a platform where it’s easy to complain about matters, I could write umpteen posts complaining about Second Life with my eyes closed, admittedly the posts may be incomprehensible because I can’t touch type well, so it might look like ghshsh ghgjh uays but it would still be a complaint.

However there are many situations where Second Life deserves praise and in particular, the support team. I am admittedly biased in favour of support teams because I work in support in my day job. However that also means I can often spot good and bad support situations from a country mile. I can also understand why support works in certain ways and that sometimes people may be helpful and another support person may appear unhelpful, in these situations if you dig deeper you find that the person you feel is unhelpful is following procedures and those procedures are designed for the benefit of all the support team.

For example in my day job we ask our team not to accept support requests directly and to refer a person to the helpdesk. Some of the team stick rigidly to this and others are more flexible, being more flexible gets good feedback from the person who received the support, but leads to us getting complaints from someone else who is awaiting attention for their fault, so hopefully you can see that support isn’t always cut and dried and that you can’t please all of the people all of the time, we also get feedback that techies who won’t help on the spot aren’t being helpful, but in terms of the bigger picture, they are being. However common sense is the real rule of thumb, if it’s a quick fix it’s better to do it there and then.

Over the last twenty four hours I have received fantastic support from the support team, I am a concierge level customer, so my support is at a higher level than a premium member but I’m not sure how big a difference that makes. I’m not going to go into the details of the support case, for a start it was not directly my issue, although it related to my sim. I submitted a ticket yesterday on behalf of another resident, something had happened on the sim and she wanted me to submit a ticket. However the situation was that my support request was initially turned down, for very valid reasons. I accepted these reasons and vowed to deal with my grumpy friend when I told her the news, and then I went to bed.

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