Linden Lab – Page 117

April 11, 2014

Linden Lab To Seek Feedback On Future Transaction Page Changes

Earlier this week Linden Lab made changes to the transaction history page on Second Life accounts, this didn’t go down well with many a merchant. Indeed Linden Lab have decided to roll back the changes and revert to the old transaction history page for now : Update on the Transaction History Page

So what exactly was the problem, well the backlash started with a post on the Second Life Forum : THE WORST THING THEY HAVE DONE YET .. yes the title is all caps!

Now I have to MANUALLY total the days sales — no longer does it show the total.

Now I can’t download XLS files, only CSV ones.

And it takes a long time to load.

The time the page took to load was a minor complaint, the lack of functionality was another charge with users complaining that the reports always downloaded 30 days of data, this prompted people to wonder if the changes were incomplete.

There were also complaints about this over at SLUniverse :

The format has been changed and now tries to load every transaction for the last 30 days. You can only filter it for fewer days after they have all loaded. The transaction number is no longer visible. The only format to download the transactions is CSV; the program I’ve been using for nearly 7 years uses XML. I log in every morning to view my transactions to check my sales and expenses, and it no longer gives you a total.

The complaints prompted Ebbe Linden to post on the Second Life Forum thread :

In an attempt to improve we made a few mistakes and caused some misunderstandings as well. We rolled back the changes and will work on getting it right. The team is looking at feedback and will communicate a plan for how to get there.

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April 11, 2014

Linden Lab Issue Heartbleed Information

The heartbleed bug has been causing mayhem this week, many a headache has been felt in IT departments the world over. Second Life users were obviously concerned about this and Linden Lab have produced a blog post relevant to Second Life : Account Safety and the Heartbleed OpenSSL Bug.

There’s some really good news from the lab about this:

You do not need to take extra action to secure your Second Life password if you have not used the same password on other websites. Your Second Life password was not visible via Heartbleed server memory exposure. No secondlife.com site that accepts passwords had the vulnerable SSL heartbeat feature enabled.

However it should be noted that Second Life properties were not immune to this issue, as the blog post explains :

Supporting sites such as Second Life profiles are hosted on cloud hosting services. Some of these sites were previously vulnerable to Heartbleed, which may have exposed one of these servers’ certificates. As an extra precaution, we are in the process of replacing our SSL certificates across the board. This change will be fully automatic in standard web browsers.

Initially this may seem confusing, but login to Second Life profiles is done via the main website login, rather than a login directly on those servers, so the initial advice that there’s no need to take extra action stands.

However there are circumstances whereby you may want to change your Second Life password and that is if you use that very same password on a site that may have had login information exposed.

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April 10, 2014

Linden Lab Encourage Merchants To Standardise Their Labels On Clothing And Avatars

CommerceTeam Linden has posted an interesting blog : Help Customers Buy Clothing that Fits their Avatars. The idea is for merchants to help customers to find the right clothing for their avatar by using standards when it comes to labels and descriptions for Second Life clothing and avatars.

This is a noble aim because the rise of Mesh clothing has left many a consumer confused as to whether an item will work with their avatar. Merchants are encouraged to use both icons and text to aid consumers. The blog post advises merchants to use the following terms for the appropriate item :

Classic avatar: original default (non-mesh) Second Life avatars.
Standard mesh avatar: a classic avatar wearing a rigged mesh attachment, created using the standard fitted mesh model.
Custom/branded avatar: an avatar of either type (i.e. that does or does not use mesh) that is a custom size or shape, requiring custom-made clothing to fit it. A brand name for the shape will help users easily identify which clothing fits which custom avatar.

Initially many edge cases will be raised where items don’t seem to fit a single category, which may lead to some confusion but the categories appear to work from where I’m sitting. Over at SLUniverse some points have been raised in a thread there. Tamarsk raises a point regarding the initial confusion :

So, say I have a fitted mesh jacket – is that classic or standard or both? It seems that the market space for the two last categories is very small. Aren’t 95% of the items out there just classic? Somehow I don’t think this solves much of a problem but again, I am confused.

I would say that was Standard mesh avatar myself, as long as it has been designed using the standard fitted mesh model, but I could be wrong. I’m not quite sure where mesh clothing made prior to the introduction of fitted mesh goes though, it is custom made so probably in the custom/branded category.

However Linden Lab do provide more information in a knowledgebase article, although I feel Linden Lab have missed a trick here in terms of promoting these concepts after reading that knowledgebase article, but I’ll come to that later.

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April 5, 2014

The Drax Files Radio Hour – Terms Of Service May Apply

This week’s Drax Files Radio hour covers a variety of topics, Oculus Rift, SL Go and the Linden Lab terms of service being the big ticket items.

There’s an interview with Dennis Harper of OnLive about the SL Go pricing changes. Dennis explains the reason for the changes, feedback from surveys, blogs and comments suggested that people love the idea, love the concept and are impressed with the technology, but the only really big problem people really had was with the pricing model.

However OnLive went further than people expected with their pricing changes, in the interview Dennis Harper says that the price they’ve announced is around half of what people said they would pay to use SL Go for a month.This suggests that plenty of people said that they would pay around 20 bucks a month for SL Go, rather that the just under 10 bucks a month that has been announced. Dennis also comments on Second Life being free to play and therefore some resistance around paying for Second Life usage does exist, but it doesn’t exist to the extent that some may think. Discretionary spending in Second Life is the big money maker and SL Go fits firmly into that category.

Jo Yardley talks of her personal experience of using the Oculus Rift in Second Life. Jo is impressed by it, although she points out that if using dev kit 1 the resolution is bad, but the experience is still wonderfully immersive.

Jo also points out that use of the keyboard whilst trying to use the Oculus Rift is pretty much impossible for her, which is something that will eventually need to be addressed. However on a positive note, Jo didn’t experience any nausea. Hower Jo makes the extremely important point that people really need to use The Rift before forming an opinion and that’s really the crux of the issue at this stage. Jo’s feedback and the feedback of those who use the device will be crucial to its development, although as in most technological cases, there will not be a solution that pleases everyone.

However the really big interview this week comes with Richard A Goldberg who has done work for Madpea Games in Second Life. The interview is about and Richard’s views on the Second Life terms of service change from last August.

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April 3, 2014April 3, 2014

SL Go Updated Pricing Now Includes Unlimited Monthly Subscription

Linden Lab have blogged news of what may well be a very interesting move by Onlive in terms of their SL Go product aimed at mobile devices. The pricing changes include a reduced per hour pricing but more importantly, there’s a monthly subscription plan.

The update prices are :

Monthly unlimited usage subscription plan for $9.95US/£6.95UK. No commitment – cancel anytime
Reduced hourly rates – only $1US/£0.70UK per hour (the free 20-minute trial remains in effect)

However there’s more, when SL Go was initially launched it was only available to people living in Canada, United Kingdom or United States but now the product is available in 36 countries, including The Vatican City, I wonder if his holiness is popping in now and then. The full list of 36 countries :

Andorra, Austria, Belgium, Canada, Croatia, Cyprus, Denmark, Estonia, Finland, France, Greece, Hungary, Iceland, Ireland, Israel, Italy, Latvia, Lichtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Russia, San Marino, Slovakia, Spain, Sweden, Switzerland, Turkey, United Kingdom, United States, Vatican City.

These are really positive and brave moves from OnLive, when the product was first launched there was a lot of debate about hourly fees and what many perceived as a 1990’s pricing model. However Dennis Harper of Onlive did say to Draxtor Despres : “We need to study usage pattern and we may be able to in short order offer a subscription package! “

Well it seems they have indeed studied those usage patterns and decided that a subscription package can be offered.

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