Linden Lab have announced – Support Site Upgrade Scheduled for Tuesday, Nov. 7th, 2017 :
Our support site (support.secondlife.com) will be undergoing an overhaul next Tuesday afternoon, the 7th of November.
This means that the support site will be down for a period of time, the current schedule as announced on the blog post is :
What this means for Residents is that after 3pm (PT) on 11/07 you will be unable to submit, edit, or view your current support tickets. The downtime will be used to complete a migration of all the current support tickets to our new Customer Relationship Management tool.
We currently plan to have the support system back up and running by 9am PT on 11/08.
So between 3:00pm SLT on the 7th November and 9:00 am on 8th November you won’t be able to submit, edit or view current support tickets.