Tag: Billing

Back on December 14th I pointed out that Local Payments were coming to an end. Local Payments, were a billing method for people outside the USA, which allowed people to pay tier and fees in a local currency. The information in the email advised people to update their payment information.

However there was a missing step, which seems to have caused confusion, it did for me anyway. The issue was that when I went to update my information, the information was already there on my account. I left it there, I didn’t see the point in adding it again when it already existed. D-Day passed, billing went fine and then came the second email, with a title of Final Reminder (which is always worrying):

“Dear Ciaran  

This email contains important information that affects your Second Life account and requires action in order to continue any payment transactions with Second Life.

Due to the conclusion of the Second Life local payments beta program, it is required that you add a new credit card or PayPal account by going to your billing information page on Secondlife.com:

Although our local payments beta program ended  for a small group, we have extended the deadline to update payments information to another date.

If your payment information has not been updated, your next automatic payment will fail, and you will receive automatic delinquent account messages notifying you of this failure. You may update your payment information at any point, but to prevent this failure, you must do so by a certain date.

If you have any questions or concerns, please visit our Knowledge Base.

Best Wishes,

Linden Lab and the Second Life Team”

Continue reading “Scouts To The Rescue Over Billing Confusion”

In November 2009 it was announced that Linden Lab had struck a deal with Dragonfish, the payment processing arm of 888.com. This was discussed on the official forum back in the day. This was followed by a beta billing option entitled local payments, which you can read about here. Basically local payments allowed people to pay Linden Lab via a currency other than US Dollars, which will explain why US residents may have no idea what I’m talking about, US residents were never put in the local payments beta.

However over the last week or so, those of who were in the local payments beta, many of us not through choice, will have received an email informing us that local payments beta has ended:

Dear Ciaran

This email contains important information that affects your Second Life account and requires action in order to continue any payment transactions with Second Life.

Due to the conclusion of the Second Life local payments beta program, it is required that you add a new credit card or PayPal account by going to your billing information page on Secondlife.com.

Best Wishes,

Linden Lab and the Second Life Team

Continue reading “Exit The Dragonfish?”

So as I was assessing the fire damage on my Tavern on my roleplaying sim, I noticed a note in my mailbox next to the tavern explaining how Linden Lab’s billing system had created so many problems for one of the roleplayers that they’d been suspended and wouldn’t be able to continue that character, a paying character I should add.

The damage to my tavern is virtual, so far we’ve placed boards across the doors and doused the fire, we don’t want people entering the tavern and getting hurt by falling debris:

However the damage to the account, that appears far more serious.

Continue reading “Fire Damage For Tavern, Account Damage For Roleplayer”